Content Feed

 Sametime 18 August 2013

Sametime Policy Naming - One character to not use in a name

Working with a client last week, they had reported an issue getting a policy setting from Sametime to apply properly.  The Chat History setting wasn't getting set as expected.

Looking at the issue, we determined that the policy file - policies.user.xml - wasn't getting updated. In fact, it had been a few days since it was updated. Looking at the trace output on the community server, everything looked OK. We could see the policy that was updated on the SSC getting read by the community server, and even see that the setting was what the client wanted. The XML wasn't getting updated.

Looking at it later in the week, I noticed a meeting policy had a date in it and that date coincided with the last date the policy XML file was updated. The date had a slash in it and I thought that was odd. Checking the documentation, it isn't listed as a prohibited characted, but I changed how the date was entered and waited to see if the policy XML file was updated. Lo and behold it was. Checking with a couple of users, they reported that the policy that was set incorrectly was now showing up as expected.

Two takeaways:

  • Do NOT use anything but alphanumerics in the policy name. Stay away from special characters.
  • Don't use dates in the policy name.
It would be good to have a comment field in the policy document that would allow some kind of tracking of changes, but that might need to be retained elsewhere for now. Also, I believe that changing the name of the policy whenever a change is made would potentially cause some issue with updating clients since they have to pick up what is essentially a "new" policy and then apply the "new" settings.

Coming this week - SPNEGO. Fun times ahead!


 Sametime 15 July 2013

Due by Thursday, July 18 - Update your Sametime Proxy certificates

The current set of security certificates used to send push notifications to Apple iOS devices expire this week.  So by the 18th, you'll want to download and install the "fix" for Sametime Proxy server that updates the certs.

See IBM Technote 1641787 for more info including instructions on installing the update.


 Lotus Domino  SNTT 17 January 2013

Installing Domino on Linux - Resolving missing requirements

showandtelllogo.jpg

Recently, I was installing the Domino 9.0 Social Edition on a new CentOS 6 Linux install. It started very smoothly, the CentOS install went very well and the system updates worked flawlessly.  I prepped the notes user and group and was ready to install the Domino code.

Then it came to a screeching stop.

The installer stopped with the message below:


To run this installer you need 32bit (i686) packages installed on your 64 bit Linux Redhat.

They are not installed by default, but are mandatory. The installer will exit after this message.
glibc-2.12-1.17.el6.i686
libgcc-4.4.4-13.el6.i686
libXtst-1.0.99.2-3.el6.i686
libXmu-1.0.5-1.el6.i686
libXp-1.0.0-15.1.el6.i686
libXft-2.1.13-4.1.el6.i686
libXi-1.3-3.el6.i686
libstdc++-4.4.4-13.el6.i686


Notice, I'm installing 64bit Domino on 64bit CentOS and the installer is still a 32bit application. Also, the version numbers mentioned are old and not the latest. Trying to run the yum install for these exact versions failed.  After some searching, I had two options. First, download the RPM from a site and run the rpm installer. Second, I could try to install the most recent version and try that.

I ended up going for the second option after I backed into an install option for the latest version. Basically, leave the version info out and just use the package name and architecture version to find the current version available and install it. For example, below is the command to get te glibc package installed.


yum install -y glibc.i686


Lather, rinse, and repeat for the other packages and I was ready to go. The installer worked fine and Domino is up and running on a test VM.


BTW - For a very good walk through of the process, check out Devin Olson's YouTube videos on installing CentOS 6, Domino and Traveler. Here's the first one on installing CentOS  They're well done - and that's not just cuz I would like a beer!


 Lotus Notes  Lotus Notes Domino 15 January 2013

Location document MailServer field - what not to use

Working with a client recently on some policy setting updates and we ran into an issue where the new policy wasn't taking effect on his client. We made the change to the policy (in this case an Archive policy) and could see that it had been processed and applied to the mail file. Checking the user's Notes client, the link to the Archive was not showing up.  

I opened up the ($Policies) view in the user's local names.nsf to check the policy documents there and noticed that it had been a couple of months since the last update. Something was not right. We cleared the policy docs out of the view and restarted Notes. No policy documents at all were getting pulled down to the client.

This is a remote client and he had emailed me this update. I couldn't work with him immediately, so I asked him to send me the output from Help - Support - Collect Support Data in his Notes client.  This is a very useful tool for pulling out all configuration and diagnostic data from the Notes client (Standard client only, I believe). This grabs the notes.ini, Eclipse related config files, etc and dumps them into a ZIP file in the same folder structure as the client.  Very easy for a person to use and then send the resulting ZIP file.

Looking through the ZIP file I received, I went to the notes.ini to see what might be there. Scrolling through I find the MailServer= entry and an IP address listed instead of the Notes name of the server.  I contact the user and have him open his location document and behold, the IP address.  We change it to the correct name and restart the client.  Now the policies are downloading and the link to the archive is present in his mail file.

Apparently, he had changed the setting during a problem with network routing.  This was a good time to show him how to setup a connection document in case the routing issue ever comes back.

To recap, we discovered:
1 - The Collect Support Data tool in the Notes client is very helpful
2 - IP addresses in certain Location doc fields are not very helpful


27 November 2012

Giving Tuesday - Help cure Cystic Fibrosis



Last week, my son Andrew turned 18.  Andrew was diagnosed with Cystic Fibrosis when he was 4.  CF primarily affects the lungs and pancreas, allowing lung infections to occur and inhibiting weight gain due to lack of enzymes. When he was diagnosed, the average life expectancy for someone with CF was around 21 years of age. Shortly before he was diagnosed, researchers discovered the gene that CF affects and since then have been working to finding a cure.  With the advances and discoveries since that time, currently the average life expectancy is about 37 years, with many CF adults well past that age.

Today, we are closer than ever to finding a cure. A drug released earlier this year resolves the cell defect in about 4% of the CF population.  Another drug that will work for about 80% of CF patients (including Andrew) is slated for Phase III trials early next year.  With these drugs, CF patient lung function and weight gains have been incredible. While not a "cure" it is a significant step in improving the lives of those with CF.

Today was designated "Giving Tuesday" after the Black Friday and Monday shopping days.  I invite you to consider a donation to the CF Foundation, the organization that provides the majority of financial backing to drug manufacturers for CF related drugs. All amounts are welcome and very much appreciated.


8 October 2012

A New Day

After 4 1/2 great years, I have left GBS to start a new chapter in my professional life. My time at GBS (Lotus911 included) was a great time for me professionally and personally, getting to work with an incredible group of talented professionals and making some great friends. However, as someone said, change is good. Now is that time for me.

I have joined the team at Best Methods as of today and will be helping to expand and extend the Collaboration Solutions reach with the team there.  

I hope you'll continue to follow me on this new chapter in my life.


 Domino  Lotus Domino 14 February 2012

Missing Rules tab in server document?

Admittedly, this is an issue that is a fringe, but thought I'd post it just in case.

Yesterday, I was working to configure a client's server to use mail journaling.  Everything was going smooth until I went to edit a server configuration document to add the mail rule for a couple of servers.  The Rules tab was missing.  I was on the Admin client, so I tried it from the Notes client and the tab showed up.  So I finished the configuration and went searching for the cause.  I mean, wouldn't you want to administrator the server configurations from the Admin client??

Looking around, I quickly found a technote on this issue that appears to be a throwback to the "old" days of 6.5.4/7.0.  Something in the design of the Domino directory changed and a field got left behind that causes this issue.  This explains why I only saw this issue on some of the older servers and not the newer ones.

A quick agent to delete the field from the document (it's in the technote) and I can now manage the server configurations from the Admin client.


 Lotus Notes Domino  Lotusphere  LS2012 10 January 2012

Lotusphere: GBS Admins Roundtable

Next week at Lotusphere, GBS will be hosting a gathering of a few of our admin experts to give some quick tips and also have time to ask questions and discuss your issues.  David Brown, Chris Whisonant and myself will be leading the discussions. The session will take place on Monday, January 16 at 1pm.  Please use the link below to register.  

This is a "private" event in our hospitality suite, so we need to know how many will be attending.  

Ask the Experts

Admins of the Round Table
 
Monday 1pm - 2pm
We've gathered a collection of Expert Administrators to talk about Implementing Managed Replicas, User Communication, and Using HAProxy as well as tips and tricks for administering Domino, Sametime, Connections and more.

Space for this session is limited so register today to reserve your seat.  

I hope to see you there or stop by the pedestals and say "Hi!"


 GROUP  Lotus Domino  Lotus Notes 1 September 2011

Join me next week for a GROUP Talk webcast

Please join me next week for a GROUP Talk webcast on "Two Minute Drills for Administrators" where I'll reprise my presentation from this year's PACLUG event. The event will be at 11am EDT on September 7.

This webcast will give you some tools to manage and maintain servers and users by teaching you easy, two-minute drills to implement in your office! Discussions will focus on Notes/Domino, Quickr, Sametime, and even Connections! By taking these "two-minute drills" back to your office, you will experience easier management and increased efficiency.

Hope to "see" you there!


 PACLUG 21 June 2011

PACLUG Session Info now available

Thanks to all who came to the session. As promised, here's the take-home stuff from the session.